 Amazon CEO Jeff Bezos still personally reads customer complaint emails sent to him, even though he doesn't reply to many of them, he said during an on-stage interview on Friday. Amazon CEO Jeff Bezos has a notorious habit of sending his executives an email which has a single character: a question mark. When the executive gets an email from Bezos that simply says "?" they know that Bezos is concerned about something because a customer complained, Bezos explained during an on-stage interview at the George Bush Presidential Center on Friday.
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