 Wal-Mart has been increasingly using its more than 4,700 stores to provide hassle-free shopping on its website - by offering services that allow customers to pick up products ordered online as well as make returns in store. Under Wal-Mart's Mobile Express Returns, starting in early November, customers can, for the first time, use the retailer's app to initiate a return. The new process reduces the time taken for returning products at stores to as little as 30 seconds from five minutes previously, said Daniel Eckert, head of Wal-Mart's U.S. services and digital acceleration business.
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